Overview
Octa Origin Terms and Conditions
Terms of service are legal agreements between a provider and user that govern the use of the service. They cover aspects such as privacy policies, intellectual property, and liability limitations. They protect both parties and ensure safe and responsible use of the service.
Product-Specific
-
Service Offerings
We provide a range of cloud services that are clearly outlined in our SLA. Our services are designed to meet the unique needs of our customers, and we provide performance guarantees and SLAs for each service we offer.
-
Availability
We guarantee the availability of our cloud products and services and specify any scheduled maintenance windows that may affect availability.
-
Security
We have a robust security framework in place to ensure that our customers' data is safe and secure in our cloud product. Our SLA outlines the security measures we take to protect customer data.
-
Fees and Payment
Our SLA clearly outlines our fees, including any deposit or retainer fees, and how they will be paid.
-
Confidentiality
We promise to keep all customer information confidential and not disclose it to third parties.
-
Intellectual Property
We agree to not use any of the customer's intellectual property without their permission and to return any materials provided by the customer.
-
Termination
We outline the conditions under which either party can terminate the agreement.
-
Liability
We are not liable for any damages or losses resulting from our cloud product, except in cases of gross negligence or willful misconduct.
-
Governing Law and Jurisdiction
We specify which laws and jurisdiction will govern the agreement in case of any disputes.
-
Communication
We outline how we will communicate with the customer, including the frequency of meetings and reports.
-
Responsibilities
We outline the responsibilities of both the provider and the customer to ensure a successful use of the cloud product.
-
Change Management
We outline how changes to the cloud product scope or timeline will be managed.
-
Support
We specify what support we will provide after the cloud product is implemented, including ongoing maintenance and training.
-
Third-Party Services
We outline any third-party services or tools we will use as part of the cloud product, including associated fees.
-
Data Protection
We outline how we will protect the customer's data in accordance with data protection laws and regulations.
-
Performance Metrics
We specify how we will measure the success of the cloud product, including performance metrics and key performance indicators (KPIs).
-
Ownership of Deliverables
We outline who will own any deliverables created as part of the cloud product, such as reports or other documentation.
-
Indemnification
We agree to indemnify the customer against any third-party claims related to our cloud product.
-
Dispute Resolution
We outline how any disputes will be resolved.
-
Non-Solicitation
We agree to not solicit the customer's employees or customers for a certain period of time after the cloud product is implemented.
Solution-Specific
-
Service Description
We will provide a detailed description of the cloud product and services we will provide to the client.
-
Service Level Agreements
We will outline any performance guarantees or service level agreements (SLAs) we are offering, including any uptime guarantees.
-
Availability
We will outline the expected availability of our cloud product, including any scheduled maintenance windows.
-
Security
We will outline the security measures we have in place to ensure the client's data is secure in our cloud product.
-
Fees and Payment
We will outline our fees and how they will be paid, including any deposit or retainer fees.
-
Confidentiality
We will agree to keep all client information confidential and not disclose it to third parties.
-
Intellectual Property
We will agree to not use any of the client's intellectual property without their permission and to return any materials provided by the client.
-
Termination
We will outline the conditions under which either party can terminate the agreement.
-
Liability
We will not be held liable for any damages or losses resulting from our cloud product, except in cases of gross negligence or willful misconduct.
-
Governing Law and Jurisdiction
We will outline which laws and jurisdiction will govern the agreement in case of any disputes.
-
Communication
We will outline how we will communicate with the client, including the frequency of meetings and reports.
-
Responsibilities
We will outline the responsibilities of both the provider and the client to ensure a successful use of our cloud product.
-
Change Management
We will outline how changes to the cloud product scope or timeline will be managed.
-
Support
We will outline what support we will provide after the cloud product is implemented, including any ongoing maintenance or training.
-
Third-Party Services
If we will be using third-party services or tools as part of the cloud product, we will outline which services will be used and any associated fees.
-
Data Protection
We will outline how we will protect the client's data in accordance with data protection laws and regulations.
-
Performance Metrics
We will outline how the success of the cloud product will be measured, including any performance metrics or key performance indicators (KPIs).
-
Ownership of Deliverables
We will outline who will own any deliverables created as part of the cloud product, such as reports or other documentation.
-
Indemnification
We will agree to indemnify the client against any third-party claims related to our cloud product.
-
Dispute Resolution
We will outline how any disputes that arise between us and the client will be resolved.
-
Non-Solicitation
We will agree to not solicit the client's employees or customers for a certain period of time after the cloud product is implemented.
Consultancy-Specific
-
Scope of Services
We will provide expert advice and services related to cloud computing, including the identification of suitable cloud service providers, migration strategies, and ongoing support.
-
Cloud Service Providers
We will work with the client to determine which cloud service providers are the best fit for their business needs.
-
Security
We will take appropriate measures to ensure that the client's data is secure in the cloud, including implementing data encryption and access controls.
-
Fees and Payment
Our fees will be outlined in a separate agreement and will be based on the scope of services and deliverables outlined in this agreement. Payment terms will also be outlined in this agreement, including any deposit or retainer fees.
-
Confidentiality
We agree to keep all client information confidential and not disclose it to third parties, except as required by law.
-
Intellectual Property
We agree to not use any of the client's intellectual property without their permission and to return any materials provided by the client upon completion of the project.
-
Termination
Either party may terminate this agreement upon written notice if the other party breaches any material term of this agreement.
-
Liability:
We will not be held liable for any damages or losses resulting from our services, except in cases of gross negligence or willful misconduct.
-
Governing Law and Jurisdiction:
This agreement will be governed by and interpreted in accordance with the laws of the jurisdiction in which the client is located. Any disputes arising from this agreement will be resolved in accordance with the laws of that jurisdiction.
-
Communication
We will communicate with the client regularly throughout the project, including providing progress reports and holding regular meetings.
-
Responsibilities
Both parties have responsibilities to ensure a successful project outcome. Our responsibilities will include providing expert advice and services, while the client will be responsible for providing necessary information and resources.
-
Change Management
If changes need to be made to the project scope or timeline, we will work with the client to manage these changes and ensure that the project remains on track.
-
Support
We will provide ongoing support to the client after the project is completed, including any necessary maintenance or training.
-
Third-Party Services
If we use any third-party services or tools as part of the project, we will outline these services and any associated fees in a separate agreement.
-
Data Protection
We will ensure that the client's data is protected in accordance with data protection laws and regulations.
-
Performance Metrics
We will measure the success of the project using performance metrics and key performance indicators (KPIs), which will be outlined in a separate agreement.
-
Ownership of Deliverables
The client will own any deliverables created as part of the project, such as reports or other documentation.
-
Indemnification
We agree to indemnify the client against any third-party claims related to our services.
-
Dispute Resolution
Any disputes arising from this agreement will be resolved in accordance with the dispute resolution process outlined in a separate agreement.
-
Non-Solicitation
We agree to not solicit the client's employees or customers for a certain period of time after the project is completed.
Head Office
Level 9, Spaze iTech Park, A1 Tower, Sohna – Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122018, India