Client Relationship Managers
Job Category
Consulting
Location
India
Job Type
Full Time
What to Expect
As a Client Relationship Manager, you will be the primary point of contact for our clients, ensuring their needs are met with exceptional service and personalized solutions. You will be responsible for building and maintaining strong relationships with clients, understanding their business objectives, and delivering tailored strategies that drive success. Your role will involve managing client expectations, addressing concerns, and ensuring a seamless experience throughout the client lifecycle.
Key Responsibilities
- Collaborate with clients to understand their business objectives, challenges, and opportunities. Build strong relationships to become a trusted advisor.
- Collaborate with clients to create and implement strategies that align with their business objectives. Provide insights and recommendations to enhance client satisfaction and success.
- Oversee the execution of client projects, ensuring timely delivery and quality outcomes. Monitor progress and address any issues that arise.
- Address and resolve client concerns or issues promptly and effectively. Ensure that client feedback is incorporated into service improvements.
- Monitor and report on key performance indicators to measure the success of client engagements. Use data to identify opportunities for further value addition.
- Work closely with internal teams, including sales, marketing, and operations, to ensure alignment and coordination in delivering client solutions.
- Develop strategies to enhance client retention and satisfaction. Identify opportunities for upselling or cross-selling additional services.
Qualifications
- Work with cross-functional teams to ensure cohesive strategy development and execution. Leverage internal resources and expertise as necessary.
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in client relationship management or a similar role.
- Experience in managing multiple client accounts and projects simultaneously.
- Proficiency in CRM software and Microsoft Office Suite.
- Client-focused with a proactive approach to relationship management.
- Strong analytical skills and the ability to use data to drive decisions.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- A collaborative team player with a positive attitude and strong work ethic.
Head Office
Level 9, Spaze iTech Park, A1 Tower, Sohna – Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122018, India